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Welcome to Cotterills Lane Surgery 

Surgery Leaflet

NEWS

The surgery will now be open again until 7:15pm on Wednesdays as of 24.02.2016

IMPORTANT

The surgery underwent a CQC inspection in May of this year.

Please see the following document in relation to this.

CQC Report - May 2016

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

CARERS

For any help, support or guidance the website address below will be able to assist you for all your caring needs.

www.birminghamcarershub.org.uk

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The front entrance has access for wheelchairs. We also have a car park for the use of patients however we cannot accept responsibility for loss or damage to vehicles. Please do not leave valuables in your car.

Complaints

If you have a complaint or concern about the service you have received from the practitioners or any other staff working in the practice, please ask to speak to the practice manager or if you would prefer, you can write a letter or use the following form to give to te practice manager:

Complaint form.docx

website/M85680/files/NHS_complaints_guidance_leaflet.pdf

However if you would like to complain to someone outside of the surgery you can contact NHS England via the following details:

NHS Complaint Line: 03004562370

E-mail: england.contactus@nhs.net

 

(Site updated 11/10/2016)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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