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Welcome to Cotterills Lane Surgery 

Surgery Leaflet

NEWS

The Surgery will no longer be open late on Wednesday evenings after 27.09.2017. We will close at 6pm. We apologise for any inconvenience.

IMPORTANT

The surgery underwent a CQC inspection in April 2018.

Please see the following document in relation to this

CQC 24th April 2018

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

CARERS

For any help, support or guidance the website address below will be able to assist you for all your caring needs.

www.birminghamcarershub.org.uk

Extended Access

Cotterills Lane Surgery is a member of My Healthcare and can offer evening and weekend face to face GP, Nurse and Healthcare Assistant appointments from Burbury, Fernbank, Fernley, Harborne, River Brook and West Heath Hubs. The extended hours appointments will be booked by our reception staff as usual but patients will be seen at whichever Hub is the most convenience for them.  The addresses of the 5 Hubs plus the telephone numbers to ring if you needed to cancel or change an appointment are: 

  • Burbury Medical Centre, 311 Burbury Street, Birmingham B19 1TT. Appointment cancellation telephone no. 07424 041608
  • Fernbank Medical Centre, 508-516 Alum Rock Road, Birmingham B8 3HX. Appointment cancellation telephone no. 0121 326 3600
  • Fernley Medical Centre, 560 Stratford Road, Birmingham B11 4AN. Appointment cancellation telephone no. 07561 109028 
  • Harborne Medical Practice, 4 York Street, Birmingham B17 0HG. Appointment cancellation telephone No. 0121 427 5246
  • River Brook Medical Centre, 3 River Brook Drive, Birmingham B30 2SH. Appointment cancellation telephone no. 0121 433 8910
  • West Heath Medical Centre, 194-196 West Heath Road, Birmingham B31 3HB.

Appointment cancellation telephone No. 0121 483 2122

 

We are also able to offer our patients telephone consultations with either a GP or pharmacist based in MyHealthcare’s Virtual Hub at West Heath Medical Centre.  The call will be booked by our reception staff for a time that is convenient to you.  

 

Please ask a member of our staff if you would like further information.  

 

GDPR – Legal Requirement to share Data – From 25th May 2018

How your information is shared so that this practice can meet legal requirements

 

The law requires Cotterills Lane Surgery to share information from your medical records in certain circumstances. Information is shared so that the NHS or Public Health England can, for example:

·         plan and manage services;

·         check that the care being provided is safe;

·         prevent infectious diseases from spreading.

We will share information with NHS Digital, the Care Quality Commission and local health protection team (or Public Health England) when the law requires us to do so. Please see below for more information.

We must also share your information if a court of law orders us to do so.

 

 

NHS Digital

 

·         NHS Digital is a national body which has legal responsibilities to collect information about health and social care services.

·         It collects information from across the NHS in England and provides reports on how the NHS is performing. These reports help to plan and improve services to patients.

·         This practice must comply with the law and will send data to NHS Digital, for example, when it is told to do so by the Secretary of State for Health or NHS England under the Health and Social Care Act 2012.

·         More information about NHS Digital and how it uses information can be found at:

https://digital.nhs.uk/home

·         NHS Digital sometimes shares names and addresses of patients suspected of committing immigration offences with the Home Office. More information on this can be found here: https://www.gov.uk/government/publications/information-requests-from-the-home-office-to-nhs-digital

 

Please ask a member of staff if you wish to find out further information

 

GDPR – Medical Research and National Clinical Audits

How your information is used for medical research and to measure the quality of care

 

Medical research

 

Cotterills Lane Surgery shares information from medical records:

·         to support medical research when the law allows us to do so, for example to learn more about why people get ill and what treatments might work best;

·         we will also use your medical records to carry out research within the practice.

This is important because:

·         the use of information from GP medical records is very useful in developing new treatments and medicines;

·         medical researchers use information from medical records to help answer important questions about illnesses and disease so that improvements can be made to the care and treatment patients receive.

We share information with the following medical research organisations with your explicit consent or when the law allows: [Clinical Practice Research Datalink].

You have the right to object to your identifiable information being used or shared for medical research purposes. Please speak to the practice if you wish to object

 

 

Checking the quality of care – national clinical audits

 

Cotterills Lane Surgery contributes to national clinical audits so that healthcare can be checked and reviewed.

·         Information from medical records can help doctors and other healthcare workers measure and check the quality of care which is provided to you.

·         The results of the checks or audits can show where hospitals are doing well and where they need to improve.

·         The results of the checks or audits are used to recommend improvements to patient care.

·         Data are sent to NHS Digital , a national body with legal responsibilities to collect data.

·         The data will include information about you, such as your NHS Number and date of birth and information about your health which is recorded in coded form – for example the code for diabetes or high blood pressure.

·         We will only share your information for national clinical audits or checking purposes when the law allows.

·         For more information about national clinical audits see the Healthcare Quality Improvements Partnership [or insert name of relevant body] website: https://www.hqip.org.uk/ or phone 020 7997 7370.

·         You have the right to object to your identifiable information being shared for national clinical audits. Please contact the practice if you wish to object.

We are required by law to provide you with the following information about how we share your information for medical research purposes.

Data Controller contact details

 

 

TBA

 

Data Protection Officer contact details

 

 

TBA

Purpose of the processing

 

 

TBA

Lawful basis for processing

 

 

The following sections of the GDPR mean that we can use medical records for research and to check the quality of care (national clinical audits)

 

Article 6(1)(e) – ‘processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller’.

For medical research: there are two possible Article 9 conditions. [practices should select the appropriate condition]

Article 9(2)(a) – ‘the data subject has given explicit consent…’

OR

Article 9(2)(j) – ‘processing is necessary for… scientific or historical research purposes or statistical purposes in accordance with Article 89(1) based on Union or Member States law which shall be proportionate to the aim pursued, respect the essence of the right to data protection and provide for suitable and specific measures to safeguard the fundamental rights and interests of the data subject’.

To check the quality of care (clinical audit):

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’

 

Recipient or categories of recipients of the processed data

 

 

For medical research the data will be shared with [research organisations].

 

For national clinical audits which check the quality of care the data will be shared with NHS Digital.

 

Rights to object and the national data opt-out

 

 

You have a right to object under the GDPR and the right to ‘opt-out’ under the national data opt-out model. The national data opt-out model provides an easy way for you to opt-out of:

 

information that identifies you being used or shared for medical research purposes and quality checking or audit purposes.

Please contact the practice if you wish to opt-out.

UPDATE WHEN NATIONAL OPT OUT IS LAUNCHED with link to NHS Digital website.

Suggested text: To opt-out of your identifiable information being shared for medical research or to find out more about your opt-out choices please go to NHS Digital’s website:

 

Right to access and correct

·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – insert link.

 

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

 

Retention period

 

 

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

 

or speak to the practice.

 

Right to complain

 

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/   or call the helpline 0303 123 1113

 

 

GDPR – National screening programmes

 

National screening programmes

 

·         The NHS provides national screening programmes so that certain diseases can be detected at an early stage.

·         These screening programmes include bowel cancer, breast cancer, cervical cancer, aortic aneurysms and a diabetic eye screening service.

·         The law allows us to share your contact information with Public Health England so that you can be invited to the relevant screening programme.

·         More information can be found at: https://www.gov.uk/topic/population-screening-programmes [Or insert relevant link] or speak to the practice.

We are required by law to provide you with the following information about how we handle your information in relation to our legal obligations to share data.

Data Controller contact details

 

 

 

 

TBA

 

Data Protection Officer contact details

 

 

TBA

Purpose of the processing

 

 

·         The NHS provides several national health screening programmes to detect diseases or conditions early such as cervical and breast cancer, aortic aneurysm and diabetes.

 

 

·         The information is shared so that the correct people are invited for screening. This means those who are most at risk can be offered treatment.

 

Lawful basis for processing

 

 

The following sections of the GDPR allow us to contact patients for screening.

 

Article 6(1)(e) – ‘processing is necessary…in the exercise of official authority vested in the controller…’’

Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’

Recipient or categories of recipients of the processed data

 

 

The data will be shared with [insert name of local service providers].

Rights to object

 

 

For national screening programmes: you can opt so that you no longer receive an invitation to a screening programme.

 

See: https://www.gov.uk/government/publications/opting-out-of-the-nhs-population-screening-programmes

Or speak to your practice.

 

Right to access and correct

·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – insert link.

 

 

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

Retention period

 

 

GP medical records will be kept in line with the law and national guidance.

 

Information on how long records can be kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

 

Right to complain

 

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113

 

 

Data we get from other organisations

We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

 

GDPR – Provision of Direct Care

How Cotterills Lane Surgery uses your information to provide you with healthcare

This practice keeps medical records confidential and complies with the General Data Protection Regulation.

We hold your medical record so that we can provide you with safe care and treatment.  

We will also use your information so that this practice can check and review the quality of the care we provide. This helps us to improve our services to you.

  • We will share relevant information from your medical record with other health or social care staff or organisations when they provide you with care. For example, your GP will share information when they refer you to a specialist in a hospital. Or your GP will send details about your prescription to your chosen pharmacy.
  • For more information on how we share your information with organisations who are directly involved in your care can be found here: [Insert link to information about local shared records arrangements]
  • Healthcare staff working in A&E and out of hours care will also have access to your information. For example, it is important that staff who are treating you in an emergency know if you have any allergic reactions. This will involve the use of your Summary Care Record [OR Emergency Care Summary / Individual Health Record]. For more information see:  https://digital.nhs.uk/summary-care-records or alternatively speak to your practice.
  • You have the right to object to information being shared for your own care. Please speak to the practice if you wish to object. You also have the right to have any mistakes or errors corrected.

Other important information about how your information is used to provide you with healthcare

Registering for NHS care

 

·         All patients who receive NHS care are registered on a national database.

·         This database holds your name, address, date of birth and NHS Number but it does not hold information about the care you receive.

·         The database is held by [Insert name of relevant body eg NHS Digital, NHS Wales Information Services, Business Services Organisation or NHS National Services Scotland], a national organisation which has legal responsibilities to collect NHS data.

·         More information can be found at: [Link to relevant website] or the phone number for general enquires at [insert name of relevant body and phone number eg NHS Digital is 0300 303 5678]

 

Identifying patients who might be at risk of certain diseases

 

·         Your medical records will be searched by a computer programme so that we can identify patients who might be at high risk from certain diseases such as heart disease or unplanned admissions to hospital.

.         This means we can offer patients additional care or support as early as possible.

·         This process will involve linking information from your GP record with information from other health or social care services you have used.

·         Information which identifies you will only be seen by this practice.

·         More information can be found at: [Link or signpost to more information which the practice should provide if it participates in risk stratification] or speak to the practice.

 

 

Safeguarding

 

·         Sometimes we need to share information so that other people, including healthcare staff, children or others with safeguarding needs, are protected from risk of harm.

·         These circumstances are rare.

·         We do not need your consent or agreement to do this.

·         Please see our local policies for more information which are held at reception

 

We are required by law to provide you with the following information about how we handle your information.

Data Controller contact details

 

 

 

 

TBA

 

Data Protection Officer contact details

 

 

 

TBA

Purpose of the processing

 

 

·         To give direct health or social care to individual patients.

 

·         For example, when a patient agrees to a referral for direct care, such as to a hospital, relevant information about the patient will be shared with the other healthcare staff to enable them to give appropriate advice, investigations, treatments and/or care.

·         To check and review the quality of care. (This is called audit and clinical governance).

Lawful basis for processing

 

 

These purposes are supported under the following sections of the GDPR: 

 

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and  

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services…”

Healthcare staff will also respect and comply with their obligations under the common law duty of confidence.

Recipient or categories of recipients of the processed data

 

 

The data will be shared with:

 

·         healthcare professionals and staff in this surgery;

·         local hospitals;

·         out of hours services;

·         diagnostic and treatment centres;

·         or other organisations involved in the provision of direct care to individual patients.

 

Rights to object

 

 

·         You have the right to object to information being shared between those who are providing you with direct care.

 

·         This may affect the care you receive – please speak to the practice.

·         You are not able to object to your name, address and other demographic information being sent to NHS Digital.

·         This is necessary if you wish to be registered to receive NHS care.

·         You are not able to object when information is legitimately shared for safeguarding reasons.

·         In appropriate circumstances it is a legal and professional requirement to share information for safeguarding reasons. This is to protect people from harm.

·         The information will be shared with the local safeguarding service [Insert name/address]

 

Right to access and correct

·         You have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff or look at our ‘subject access request’ policy on the practice website – insert link.

 

  • We are not aware of any circumstances in which you will have the right to delete correct information from your medical record; although you are free to obtain your own legal advice if you believe there is no lawful purpose for which we hold the information and contact us if you hold a different view.

Retention period

 

 

GP medical records will be kept in line with the law and national guidance. Information on how long records are kept can be found at: https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

 

or speak to the practice.

 

Right to complain

 

 

You have the right to complain to the Information Commissioner’s Office. If you wish to complain follow this link https://ico.org.uk/global/contact-us/ or call the helpline 0303 123 1113

 

 

Data we get from other organisations

We receive information about your health from other organisations who are involved in providing you with health and social care. For example, if you go to hospital for treatment or an operation the hospital will send us a letter to let us know what happens. This means your GP medical record is kept up-to date when you receive care from other parts of the health service.

 

 Self Care Forum: http://www.selfcareforum.org/

Helping people take care of themselves

Pause- Forward Thinking: https://www.forwardthinkingbirmingham.org.uk/services/13-pause

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

Access

The front entrance has access for wheelchairs. We also have a car park for the use of patients however we cannot accept responsibility for loss or damage to vehicles. Please do not leave valuables in your car.

Complaints

If you have a complaint or concern about the service you have received from the practitioners or any other staff working in the practice, please ask to speak to the practice manager or if you would prefer, you can write a letter or use the following form to give to te practice manager:

Complaint form.docx

website/M85680/files/NHS_complaints_guidance_leaflet.pdf

However if you would like to complain to someone outside of the surgery you can contact NHS England via the following details:

NHS Complaint Line: 03004562370

E-mail: england.contactus@nhs.net

 

(Site updated 11/12/2018)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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